Refund policy

Return and Refund Policy

Art. 11 - Withdrawal

1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to Art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal must communicate this to Bi Silver by means of an explicit declaration, which can be sent by registered letter with return receipt to the address: shop@bisilver.it

4. The purchaser shall also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.

5. The goods shall be returned to Via Bolsena 27 - 00191, Rome (RM), Italy

6. The goods must be returned undamaged, in their original packaging, complete in all their parts and complete with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.

7. As provided for in Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the purchaser proves that he has returned the goods.

8. The right of withdrawal shall not apply if Bi Silver's services and products are included in the categories of Article 59 of Legislative Decree 206/2005.

9. The site will carry out the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his/her right of withdrawal, he/she shall provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

Thank you,
Bi Silver